PROMOTION RULES

• Delivery and Payment
• Returns and Exchanges
• Terms and Conditions
• Privacy Policy
• FAQ

VALENTINE’S DAY PROMOTION TERMS AND CONDITIONS

I. [General Provisions]

1.         These Valentine’s Day Promotion Terms and Conditions (hereinafter referred to as the Promotion Regulations) define the rules of participation in the Valentine’s Day Promotion, the rights of persons participating in the Promotion, and the obligations of the Organizer (hereinafter referred to as the Promotion).

2.         The organizer of the Promotion is Smartino sp. z o.o., with its registered office in Warsaw (02-924), ul. Iwonicka 46, entered into the register of entrepreneurs kept by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register under KRS number 0000383843, NIP 5213597935, with a share capital of PLN 50,000.00 (hereinafter referred to as the Organizer).

3.         Customers who meet the conditions of participation in the Promotion become participants in the Promotion (hereinafter referred to as the Participants).

4.         The following terms used in these Promotion Regulations shall have the meanings set out below:

a. Club Member – an adult natural person with full legal capacity, who is a registered user of the Online Store and additionally registered in the LM Family program in accordance with the La Millou Family Program Regulations;

b. Account – a user account in the Online Store;

c. LM Family – the La Millou Family loyalty program;

d. Products – all products of the Organizer’s brand “La Millou” available in the commercial offer of the Online Store and/or the Physical Store;

e. La Millou Family Program Regulations – the La Millou Family program regulations available at:
https://www.lamillou.com/en/club-la-millou-family;

f. Online Store Regulations – the online store terms and conditions available at:
https://www.lamillou.com/en/terms-and-conditions;

g. Online Store – the online store operated by the Organizer at www.lamillou.com;

h. Physical Store – the Organizer’s physical store located at ul. Klimczaka 1, Warsaw;

i. Order – a declaration of intent submitted by the Participant directly aimed at concluding a sales agreement for Products with the Organizer.

II. [Duration and Place of the Promotion]

1.         The Promotion is conducted within the territory of the Republic of Poland and applies to Products offered via the Online Store and the Physical Store.

2.         The Promotion is valid from 13 February 2026 to 14 February 2026 for all Participants (hereinafter referred to as the Promotion Period).

III. [Subject of the Promotion and Conditions of Participation]

1.         Participation in the Promotion is voluntary and free of charge (i.e. purchasing Products under the Promotion does not require the Participant to incur any additional costs other than the price of the Products covered by the Promotion and any costs selected by the Customer, including delivery costs).

2.         In order to participate in the Promotion during the Promotion Period, the Participant must:

a) read and accept these Promotion Regulations;

b) in the case of sales conducted via the Online Store:
(i) add the Products participating in the Promotion to the shopping cart;
(ii) place an Order; and
(iii) complete payment for the Products;

c) in the case of sales conducted in the Physical Store:
(i) select Products from the Physical Store offer;
(ii) complete payment for the Products.

3.         The Promotion:

a) consists of granting a 50% discount on every second cheaper Product within a single Order, whereby the discount is calculated starting from the cheapest Products, counting consecutively from the Product with the lowest price;

b) has no quantity limit and may be applied multiple times, meaning that the 50% discount applies to the second, fourth, sixth, etc. Product, in accordance with the rule set out in point (a) above;

c) requires the use of the discount code “VDAY50”, which must be entered in the appropriate field when placing the Order.

4.         Club Members, regardless of the Promotion conditions specified in Section III(3) above, are entitled to an additional 5% discount on the total value of the Order. This additional 5% discount is applied:

a) in the case of sales via the Online Store – automatically after the Participant logs into their Account on the Website and adds Products to the shopping cart;

b) in the case of sales in the Physical Store – upon presenting proof of LM Family membership to the salesperson when placing the Order.

5.         For Products included in the Outlet category, Promotion discounts, including the discount referred to in Section III(3)(a), are calculated based on the Product price after the Outlet discount has been applied.

6.         The Promotion does not apply to products of brands other than the Organizer’s “La Millou” brand offered in the Online Store and the Organizer’s Physical Stores.

7.         Subject to Sections III(4) and III(5) above, the Promotion may not be combined with other promotions, discounts, price reductions, promotional campaigns, or special price or product offers available in the Online Store or Physical Store, unless the terms of such offers state otherwise.

8.         The Promotion benefit is not payable in cash, may not be exchanged for any other means of payment, and is non-transferable.

9.         In the event of withdrawal from the sales agreement, if after returning Products the Order no longer meets the conditions entitling the Participant to benefit from the Promotion, the Organizer reserves the right to reduce the refund amount by the value of the granted discount, proportionally to the returned Products.

IV. [Complaints]

1.         Any complaints regarding the Promotion may be submitted by Participants, in particular electronically to bok@lamillou.com or to the Organizer’s address indicated in the Order (hereinafter referred to as a Complaint), no later than 30 days after the end of the Promotion Period.

2.         A Complaint should include the complainant’s first and last name, full address, date and place of the event to which the Complaint relates, as well as a detailed description and reason for the Complaint and the content of the request.

3.         The Organizer shall respond to the Complaint without undue delay, no later than 14 days from the date of its submission.

4.         Complaints shall be examined by the Organizer, applying in particular the provisions of these Promotion Regulations.

V. [Final Provisions]

1.         These Promotion Regulations are available at the Organizer’s registered office, in the Online Store, and in the Physical Store.

2.         Participants’ personal data are processed in accordance with applicable legal regulations. Detailed information regarding the processing of personal data by the Organizer, including the purposes of processing and the rights of data subjects, is set out in the Privacy Policy available at:
https://www.lamillou.com/en/privacy-policy.

3.         In matters not regulated by these Promotion Regulations, the provisions of the Online Store Regulations shall apply accordingly.